Verify that your AXIS model is equipped with a firmware version that supports the AXIS Camera Application Platform (ACAP). See the list of compatible models at: http://www.axis.com/techsup/firmware.php
If you can’t find your model, send an email to email@example.com
Verify which CPU model is used with your AXIS model (AMBARELLA A5S, ARTPEC-3, ARTPEC-4, ARTPEC-5 or ARTPEC-6), and use the equivalent embedded Vi-Agent version accordingly. The CPU model can be verified in the product datasheet, which is available on the Axis website.
Device Firmware must be 5.x or later, for ARTPEC-6 models – 7.0 or later. Latest Firmware from Axis is recommended
If you can’t find your reference, send an email to firstname.lastname@example.org
** Hanwha Techwin firmware should support Samsung’s Open Platform version 2.01 or later