Last updated: May 2018

  1. Introduction

Agent Video Intelligence (Agent Vi™) is the leading global provider of open architecture, video analytics solutions. Agent Vi’s video analytics offering includes software products for on-premise installations as well as cloud-based solutions through a Software as a Service (SaaS) model.

Agent Vi is committed to protecting data collected. This privacy policy explains how Agent Vi processes information that can be used to directly or indirectly identify an individual (“Personal Data”) collected through use of its video analytics cloud solution – innoVi and on its website.

For the purposes of this policy, Agent Vi defines the term “Controller” as an entity that is a provider of video for processing by Agent Vi, the term “User” as the persons assigned by Controller to use Agent Vi’s innoVi cloud solution, the term “Data Subject” as any individual who may be included in such video processed by innoVi, and the term “Visitor” as an individual that visits our front-end website (for example www.agentvi.com).

Any image data that may be stored on Agent Vi’s innoVi’s cloud solution is treated as information that may include Personal Data. Such information is stored securely and is accessed by authorized personnel only. Agent Vi implements and maintains appropriate technical, security and organizational measures to protect Personal Data against unauthorized or unlawful processing and use, and against accidental loss, destruction, damage, theft or disclosure.

  1. Collection and use

2.1 General

The following sections cover the specifics of each of the three groups from which data is collected: Website Visitors, Data Subjects and Users.

2.2 Website Visitors

If you are a Visitor to Agent Vi’s website only (www.agentvi.com), and not a Controller or a User of innoVi, then this section is relevant for you.

By visiting this website, you consent to the collection and use of your Personal Data as described herein. If you do not agree with the terms set out herein, please do not use this website and do not submit your Personal Data. When you submit information, you consent to the information collection, use, and disclosure practices as described herein.

Agent Vi may collect, record and analyze information of Visitors to its website. Agent Vi may record your IP address and use cookies. Agent Vi may collect and process any Personal Data that you volunteer in the website’s forms, such as when you register for events, complete online forms or sign up for information and newsletters.

Such Personal Data may comprise your IP address, first and last name, your postal and email address, your telephone number, your job title, your areas of interest, interest in Agent Vi products, and certain information about the company you are working for (company name and address), as well as information as to the type of relationship that exists between Agent Vi and yourself. For the most part, Personal Data that we seek from you is sought from you in your business capacity rather than in your individual capacity.

Agent Vi gathers data about visits to the website, including numbers of Visitors and visits, geo-location data, length of time spent on the site, pages clicked on or visited.

2.2.1 Purpose of processing personal data

Agent Vi uses the collected data to communicate with Visitors and to improve its website by analyzing how Visitors navigate its website. Email addresses are used for routine business communications between Agent Vi and Visitors and to send product, commercial or other company information updates to those Visitors who have requested to receive them.

2.2.2 Sharing personal data

Agent Vi may also share such information with service vendors or contractors in order to provide a requested service or transaction or in order to analyze the Visitor behavior on its website.

2.2.3 Cookies

“Cookies” are small text files sent from a website to the hard drive of a user’s computer to store bits of information related to that user. Cookies can store a variety of information, including IP addresses, navigational data, server information, and data transfer times. There are two kinds of cookies: session cookies, which are deleted once a user closes his or her Web browser window or otherwise turns off his computer, and persistent cookies, which remain on a user’s computer hard drive until deleted.

  • Session cookies are typically used to aid in website navigation and to collect statistical information.
  • Persistent cookies can also aid in website navigation and collecting statistical information, but are typically used to customize a website for a user, such as by storing passwords and preferences so that users do not have to reenter them each time they visit a website.

The Agent Vi website uses session cookies and persistent cookies.

2.2.4 Links to other sites

Please be aware that while visiting Agent Vi’s website, Visitors can follow links to other sites that are beyond Agent Vi’s sphere of influence. Agent Vi is not responsible for the content or privacy policy of these other sites.

2.3 Data Subjects

For detailed information concerning the protection of privacy of video surveillance, Data Subjects may contact the entity conducting the surveillance. It is the Controller’s responsibility to ensure that collection and processing of data is done in accordance with applicable law. Agent Vi will not process Personal Data of Data Subjects for other purposes or by other means than instructed by its Controllers and/or Users.

2.3.1. Inquiries

If you wish to inquire about your Personal Data that may have been collected, Agent Vi recommends that you contact the entity controlling the video cameras. As Agent Vi is a Processor, it does not create the Personal Data used or stored in the innoVi cloud solution but processes it on behalf of its Controllers.

2.4 Users

2.4.1. General

In order to provide services to its Users, Agent Vi collects certain types of data from them. Furthermore, Agent Vi’s Users collect information by using video surveillance equipment connected to Agent Vi’s innoVi cloud solution  This section will describe how these two types of data are collected and used by Agent Vi as well as geographical differences that effect this policy. The Data entered or transferred into Agent Vi through the use of its innoVi cloud solution such as video, still pictures, other media files, etc., remains the property of the User and may not be shared with a third party by Agent Vi without express consent from the User.

2.4.2 Collection of User data

During a User’s registration and later on Agent Vi’s innoVi cloud solution, information is provided such as name, company name, email, address, telephone and other relevant data. This information is used by Agent Vi to identify the User and provide them with support, services, mailings, sales and marketing actions, billing and to meet contractual obligations.

Agent Vi Users can at any time access and edit, update or delete their contact details by logging in with their username and password to Agent Vi’s innoVi cloud solution. Agent Vi Users may create more Users with different privilege levels within their account. It is the responsibility of the User that creates other User accounts, to choose the level of access each User should have. Once these new Users log into Agent Vi’s innoVi cloud solution, they meet the definition of User in this policy. Agent Vi will not retain User data longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations.

2.4.3 Collection of Data Subject data

Video surveillance and analytics of said surveillance is set up by Users, who may make private use of the surveillance or make the data available to relevant businesses, organizations, and individuals. It is the User’s responsibility to ensure that collection and processing of data is done in accordance with applicable law. Agent Vi will not process Personal Data for other purposes or by other means than instructed by its Users.

Data Subject’s data includes data derived from the processing of video surveillance for Users. Data originates from Users’ video cameras automatically transferred to Agent Vi via the cloud for algorithmic analytics for the purposes defined by User. Personal Data may include videos and pictures of persons and other physical attributes shown in the video. No sensitive Personal Data is available to Agent Vi.

The purpose of collecting Personal Data will vary depending on Users’ needs, as set up by Users. As Agent Vi provides services to a wide group of customers and businesses, the purpose may vary greatly. For Users in the EEA, or for Users providing services in the EEA, the User will be the “controller”, as defined in the Directive and the GDPR. The purpose will consequently be defined by User.

If you or your organization are required under the European Union’s General Data Protection Regulation (GDPR) to enter into a contract, or other binding legal act under EU or Member State law, with your data processors, then you should review and accept Agent Vi’s Data Processing Agreement in your Agent Vi innoVi account.

2.4.4. Geographical location

Agent Vi offers a number of data regions. An Agent Vi “Data Region” is a set of data centers located within a defined geographical area where User and Data Subject’s data is stored. For Agent Vi Users with accounts located in Agent Vi’s European Data Region and Middle East Data Region, all Personal Data is processed in the EEA. For Users with accounts in the Data Regions comprised of the Americas or Rest of the World, Personal Data is processed in EEA, US or in their respective country.

2.4.4.1 Processing in the European Economic Area (EEA)

For Users with accounts located in Agent Vi’s European Data Region, all processing of Personal Data is performed in accordance with privacy rights and regulations following the EU Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 (the Directive), and the implementations of the Directive in local legislation. From May 25th, 2018, the Directive and local legislation based on the Directive will be replaced by the Regulations (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data, known as the General Data Protection Regulation (GDPR), and Agent Vi’s processing will take place in accordance with the GDPR.

2.4.4.1.1 Controller

Agent Vi processes Personal Data both as a Processor and as a Controller, as defined in the Directive and the GDPR:

For information provided by Users to Agent Vi for identification purposes, as outlined above in “Collection of User data” section, Agent Vi will be considered a Controller.

For Personal Data and Data Subjects, as outlined in the “Collection of Data Subjects” section, the User will be the Controller in accordance with Directive and GDPR, and Agent Vi will be the Processor.

Agent Vi adheres to the Directive of 1995 and the GDPR from May 25th, 2018. Consequently, Agent Vi processes all data provided by its Users with accounts in its European Data Region, in the European Economic Area (EEA) only.

All data collected by Users through Agent Vi’s innoVi cloud solution will be stored exclusively in secure hosting facilities provided by Amazon Web Services (AWS). Agent Vi has a data processing agreement in place with its provider, AWS, ensuring compliance with the Directive. All hosting is performed in accordance with the highest security regulations. All transfers of data internally in the EEA is done in accordance with this data processing agreement.

2.4.4.2 Processing in the Americas (North and South America and Rest of the World)

For Users with accounts in the Agent Vi Americas Data Region, Agent Vi processes data in data centers located in the EEA, US or their respective country. Agent Vi has adopted reasonable physical, technical and organizational safeguards which substantially mirror the EU safeguards against accidental, unauthorized or unlawful destruction, loss, alteration, disclosure, access, use or processing of the User’s data in Agent Vi’s possession. Agent Vi will promptly notify the User in the event of any known unauthorized access to, or use of, the User’s data.

All data collected by Users through the innoVi cloud solution will be stored exclusively in secure hosting facilities provided by Amazon Web Services (AWS). Agent Vi’s contract with its hosting provider, AWS, ensures that all hosting is performed in accordance with the highest security regulations. Agent Vi’s policy is to protect and safeguard any personal information obtained by Agent Vi in accordance with United States state or federal laws governing the protection of personal information and data. Accordingly, Agent Vi adheres to practices and policies that aim to safeguard the data.

2.4.4.3 Processing in Middle East regions

For Users with accounts in our Middle East Data Region, Agent Vi processes data solely in data centers located in the EEA. Agent Vi has adopted reasonable physical, technical and organizational safeguards which substantially mirror the EU safeguards against accidental, unauthorized or unlawful destruction, loss, alteration, disclosure, access, use or processing of the Users data in Agent Vi’s possession. Agent Vi will promptly notify the User in the event of any known unauthorized access to, or use of, the User’s data.

All data collected by Users through the innoVi cloud solution will be stored exclusively in secure hosting facilities provided by Amazon Web Services (AWS). Agent Vi’s contract with its hosting provider, AWS, ensures that all hosting is performed in accordance with the highest security regulations. Accordingly, Agent Vi adheres to practices and policies that aim to safeguard the data.

  1. Retention and deletion

Agent Vi will not retain data longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations. For Data Subject’s data, Users have control of the purpose for collecting data, and the duration for which the Personal Data may be kept. For Data Subject’s data, Users with an active account will therefore have the responsibility to delete data when required. When a User’s account is terminated or expired, all Personal Data collected through the innoVi cloud solution will be deleted, as required by applicable law.

  1. Acceptance of these Conditions

We assume that all Visitors to Agent Vi’s website, Data Subjects appearing in the Agent Vi innoVi cloud solution and Users of Agent Vi’s innoVi cloud solution have carefully read this document and agree to its contents. If someone does not agree with this privacy policy, they should refrain from using Agent Vi’s website and the innoVi cloud solution. Agent Vi reserves the right to change this privacy policy as necessity dictates. Continued use of Agent Vi website and innoVi cloud solution after having been informed of any such changes to these conditions implies acceptance of the revised privacy policy. This privacy policy is an integral part of Agent Vi’s SaaS Agreement.

  1. Our Legal Obligation to Disclose Personal Information

Agent Vi will reveal a user’s personal information without his/her prior permission only when there is reason to believe that the disclosure of this information is required to establish the identity of, to contact or to initiate legal proceedings against, a person or persons who are suspected of infringing rights or property belonging to Agent Vi or to others who could be harmed by the user’s activities or of persons who could (deliberately or otherwise) transgress upon these rights and property. Agent Vi is permitted to disclose personal information when there is good reason to believe that this is legally required.

  1. Agent Vi’s Data Protection Officer

Agent Vi has a “Data Protection Officer” who is responsible for matters relating to privacy and data protection. This Data Protection Officer can be reached at the following address:

Agent Vi
Attn: Data Protection Officer
13 Hamelacha Street
Rosh Ha’ayin 4809129
Israel
[email protected]

  1. For Further Information

If you have any further questions regarding the data Agent Vi collects, or how Agent Vi uses it, then please feel free to contact Agent Vi by email at: [email protected], or in writing at:

Agent Vi
13 Hamelacha Street
Rosh Ha’ayin 4809129
Israel