Careers

Want to work at the leading global AI-powered video analytics company? Check out our job openings and join our team.

Customer Support Engineer

Job Location: Rosh Haayin, Israel

Job Description:
Agent Vi is looking for a Customer Support Engineer to help provide post sale support to customers and technology partners for SaaS and On- Premise based video analytics solutions in a mission critical, large scale environment.
Customer Support Engineer responsibilities include working with a ticketing system to provide T1 and T2 support to customers as well as serve as a link between the customer and the R&D department for issues which require T3 support.
Additional responsibilities include license management and delivery as part of the supply chain.
Ultimately, you will provide high quality technical assistance using extensive knowledge of the inner works of various solutions offered by the company.

Job Requirements:

Mandatory

  • Experience in providing software product support for international customers
  • Proven experience with IT / networking – 4 years minimum
  • Capability to solve complex problems associated with Microsoft Windows
  • Experience with Linux terminal
  • Fast learner and good troubleshooting skills
  • Business/ technical English at high level- a must
  • Strong communications, verbal, and writing skills in both Hebrew and English- a must
  • Ability to work Monday to Friday and to work from home during night shifts.
  • Willingness to travel abroad (20%)

Advantages

  • Experience in handling high profile international customers
  • Background in video analytics and/or video surveillance systems
  • Good understanding of TCP/IP fundamentals, WAN/LAN at an administration and basic design level
  • Experience with Docker and Kubernetes
  • Additional languages
Sounds Interesting?
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DevOps Engineer

Job Location: Rosh Haayin, Israel

Job Description:

Agent Vi is looking for a DevOps Engineer to help us build, deploy, maintain, and monitor SaaS and On-Premise AI-powered video analytics solution in a mission critical, large scale environment.
The DevOps Engineer responsibilities include CI/CD process ownership, building deployment scripts for cloud environments, deploying product updates, identifying production issues and implementing integrations that meet customer needs.
Ultimately, the DevOps Engineer will execute and automate operational processes in a fast, accurate and secure manner.

Responsibilities

  • Implement cloud/ on-premise deployments (GKE/ AWS ECS / On-Premise Kubernetes)
  • Deploy updates and fixes
  •  Provide Level 2 technical support
  • Build tools to reduce occurrences of errors and improve customer experience
  • Perform root cause analysis for production errors
  • Investigate and resolve technical issues
  • Develop scripts to automate CI/CD procedures
  • Design procedures for system troubleshooting and maintenance

Professional Skills

  • 3+ year of experience in Kubernetes – Must!
  • Wide knowledge in various deployment tools: Ansible, Terraform
  • Wide knowledge in CI/CD tools: Circle CI/ Jenkins
  • Hands on experience in networking security, databases, and cloud systems: AWS, GCP
  • Profound knowledge in Linux operating system administration, Bash scripting and networking protocols
  • Wide knowledge in various scripting languages, system & server administration, and mass system deployments
  • Wide knowledge in monitoring tools – big advantage
Sounds Interesting?
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IT Specialist

Job Location: Rosh Haayin, Israel

Job Description:
Agent Vi is looking for an IT Specialist to support company-wide IT infrastructure needs. The IT Specialist will report to the IT Manager.

Key Responsibilities:

  • Troubleshoot, support, and repair IT equipment or networks malfunctions
  • Investigating, diagnosing and solving computer software and hardware faults
  • Maintain, schedule upgrade and maintenance for Windows and Linux servers / workstations
  • Monitoring and managing virtual and physical servers infrastructure, VMWare / Hyper-V
  • Carry out routine network maintenance tasks

Requirements:

  • Excellent diagnostic and problem solving skills
  • 2-3 years of experience in a similar role
  • Fluent English
  • Ability to work independently and undertake problem-solving
  • Outstanding organizational and time-management skills
  • Excellent communication abilities
  • Kubernetes (k8s) Cluster Administration
  • Experience with any cloud services (AWS, Azure, Google cloud, etc.)
  • Experience with Fortinet hardware
  • PowerShell scripting and pyton abilities
  • 2 years commitment
Sounds Interesting?
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Marketing Manager- Temporary Position - Maternity Leave Replacement

Job Location: Rosh Haayin, Israel

Agent Vi, a leading AI-powered video analytics SaaS company is looking for an experienced English-speaking Marketing Manager to lead the company’s marketing activities on a temporary basis (for a period of 3-6 months).

Role & Responsibilities:

  • Create (write & design) and distribute all company’s marketing materials, including product brochures, social media ads, event invites, ppt’s, data sheets, price books, etc.
  • Responsible for the company’s social media channels: LinkedIn & YouTube.
  • Plan and execute events and webinars worldwide.
  • Responsible for managing and updating the company’s website.
  • Responsible for executing co-marketing activities with resellers and technology partners worldwide.
  • Cooperate with the company’s global sales team on execution of lead-generation activities.

Required Qualifications:

  • At least 2 years of experience as a Marketing Manager, preferably from an international technology company.
  • Excellent copywrite skills in English (native English speaker, or at very high level).
  • Familiar with CRM, email blasts software, WordPress websites, Canva, Google Analytics, Zoom webinar.
  • Capable of working independently.
  • Excellent eye for detail and design.
  • Willingness to work flexible hours to support the company’s engagement in different time zones (including USA).

*Full-Time job at the company’s office in Rosh-Ha’ayin, Israel.
*Mother tongue English or very high level is a must.
*Note: This is a temporary position for a maternity leave replacement (for a period of 3-6 months).

Sounds Interesting?
Apply Now